Motorola Phone Saga Continues...
After my complaints and write in to remind them about my 2nd complaint. A lady from the service centre called me and told me that she was the one who informed me about the collection, and without explaining to me why there was communication foul-up at the service centre(though she did not sound unpleasant), told me that the phone she will arranged to have the phone delivered to me.
An email followed and below's the content:
Dear Ms XXXXXX
Thank you again for your email.
As per our records, we believe that a service centre personnel by the name of XXXXX has contacted you today (31 Jan 2007) at 11.45am to inform you that they will be sending the Motorola V3 handset by tomorrow.
Should you have any further enquiries, please feel free to contact our Customer Service hotline at 1800 882 8828 (reachable within Singapore).
Yours sincerely
Same Person
Motorola Customer Service
So I waited for my phone to be delivered to me the next day.
. . . . . . . . .
The phone did arrived, and came earlier than the scheduled 1-5pm time the lady gave me. The guy told me that if I have any problem with the phone, I can call them. I was too busy at work to test the phone, and only really got to try it when I was at Polar Cafe. I was going to call my collegue C to check if her if we are still getting chicken pies for another colleagues mother. I called her, but was not able to connected. After a few trials when I was able to get her on the line, I was disconnected. She called me back, and again I got cutted off. The whole went to and fro for about 5 mins, and finally she was able to call me back and we settled the chicken pies order.
Later, my lady boss messaged me about lunch tomorrow with man boss (that is another post to come). I tried to reply to her, however, was not successful. Then when I am back on the main screen, I realised that the only calls I could make were calls for help, ie. I can only make "Emergency Calls Only". The network function of phone is faulty, and my sim card is not able to pick up any telecom signals.
Neverending problems from Motorola.
PLEASE, DO NOT BUY MOTOROLA PHONES.
An email followed and below's the content:
Dear Ms XXXXXX
Thank you again for your email.
As per our records, we believe that a service centre personnel by the name of XXXXX has contacted you today (31 Jan 2007) at 11.45am to inform you that they will be sending the Motorola V3 handset by tomorrow.
Should you have any further enquiries, please feel free to contact our Customer Service hotline at 1800 882 8828 (reachable within Singapore).
Yours sincerely
Same Person
Motorola Customer Service
So I waited for my phone to be delivered to me the next day.
. . . . . . . . .
The phone did arrived, and came earlier than the scheduled 1-5pm time the lady gave me. The guy told me that if I have any problem with the phone, I can call them. I was too busy at work to test the phone, and only really got to try it when I was at Polar Cafe. I was going to call my collegue C to check if her if we are still getting chicken pies for another colleagues mother. I called her, but was not able to connected. After a few trials when I was able to get her on the line, I was disconnected. She called me back, and again I got cutted off. The whole went to and fro for about 5 mins, and finally she was able to call me back and we settled the chicken pies order.
Later, my lady boss messaged me about lunch tomorrow with man boss (that is another post to come). I tried to reply to her, however, was not successful. Then when I am back on the main screen, I realised that the only calls I could make were calls for help, ie. I can only make "Emergency Calls Only". The network function of phone is faulty, and my sim card is not able to pick up any telecom signals.
Neverending problems from Motorola.
PLEASE, DO NOT BUY MOTOROLA PHONES.
Labels: mobile phone, motorola, service centre
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