Bad Service, High Fidelity

I am putting alot of motorola references on my labels so that,
hopefully, when someone does a search for the service centre for their
phones, they will read this article and be wary of the trap they got
themselves in.

It has been a long-time problem for my V3 ever since I bought it.
There is always a buzzing sound when the phone is opened up. At first
I didn't notice it, but when my colleague, and later, brother, told me
that there is a buzzing sound on the phone I request for it to be
repaired.

Send the phone in last Wednesday. I had forgotten to bring my warranty
card, and the guy at the counter told me to remember to bring it when
I collect the phone. An sms came on Friday, informing me that I can
collect the phone. I had tried to look for my warranty card, but to no
avail. It might have been misplaced or even thrown away. Thinking that
since I have send my phone previous for service before, they should
keep a record of my case, I went down to Plaza Singapura to collect my
phone yesterday.

When it's my turn, the staff showed me my phone that had it's PCB
board replaced (I had requested for a hardware change, as I have read
that there is a problem with the hardware), and told me that I need to
produce warranty, or a receipt of the phone purchase, otherwise, the
shocking news is that I'd be charged $300 for the replacement of the
hardware.

I told him that I have had my phone serviced before, so they should
have my record. "But we have changed management, so the data was not
retained in our database."

I raised my voice a little higher. "This is ridiculous! You mean I
have to pay $300 for this service, even though I am still under
warranty?" He repeated what he had said to me earlier. "This is
ridiculous!" my tone got higher. "You mean I have to go back to the
store and ask them for a receipt for the phone?" "Otherwise, you will
have to pay $300 for the replacement."

Feeling that I have been given no choice, i grab my collection letter
from him and walked out of the centre. I should've make noise about
them not informing me about the $300 repair charges, I thought, as I
took the bus back home. "But nevermind, I can write to their customer
service and even the press to complain about their service!" Which I
did.

Their email respond system on the website says they will respond to me
within the next 24 hours. I sure hope so. If not, I will send a chain
letter and forward it to those people I know who will forward it like
wild fire. I bet that would be the best customer service I could do
for them.

(The above is written when I am super irritated by the nonchalent
attitude of the staff at the counter, at both counts, ie sending in
and collection. If in someway, Motorola decides to do something about
it, I shall update this post. I have decided, if they want to
compensate me with some vouchers or gift, I'd send it back to them and
tell them to give it to the "deserving" staff, who gave me the won the
title of the worst customer service ever.)

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High Fidelity Review. Phew, the Motorola incident really got me
blowing hot air. I know mobile service centres gives lousy service,
but that was something I find hard to swallow. Anyway...

I like High Fidelity. John Cusack is a record store owner who narrates
his past relationships throughout the entire show, and for every girl
in his life, he has a top 5 songs to go with story. John does a lot of
self-reflection in the movie, asking himself what-happen-then kinda
questions as he questions himself why did his latest girlfriend left
him.

One comical scene is when Catherine Zeta Jones, one of his ex, called
him up out of the blue and ask him whether is he in one of those
what-happen-back-then kinda moments, before asking him over for
dinner. Like any regular guy, he denies it, and thought maybe he
should catchup with her and maybe get a chance to ask her why.

Another part of the movie that intrigues me is the way those 3 guys in
the record store's attitude towards music. John Cusack, Jack Black,
and the quiet guy name Dick seemed to love music alot. However, they
do not like Beethoven, Stevie Wonder or world music.

Which got me asking. How do you know that you KNOW-know music? Just
because you listen to Green Day, you love music? Or when you can
recite the names and tracks of obscure artists and albums, does that
make you a music guru?

Well, I like music, but I don't think I am expert on it. And I don't
think anyone who have dozens of CDs or vinyl in their collection can
claim that they know music. You see, music, like food, or perfume, or
colour, is very subjective. You can't say you are smarter than the
person who likes orange, just because you like black. You can like
your music, but don't force your taste on other people.

And yes, John Cusack has the same weakness that alot the men I know
have. They are just comfortable living a life of normalness, no
future, no challenge. They live (too much) for the present. Too much
contentment in a life of normalcy. The girlfriend moved on in her
career and life, but the guy was still stuck with his own mediocore
life. So she left him.

Alot of people can't handle changes in life. They think things should
stay the way they are, so that they can feel comfortable. But changes
happen. Some changes are hard to accept, but they have happen, are
happening, and will continue to happen.

I am not saying that we adjust ourselves to adapt to all kinds of
changes. I am just saying that we should acknowledge change, and
respond it positively. If we don't agree with it, find out away to
beat it. Don't sit around and complain that without consulting you,
changes took place. Take action and move on with the times. Embrace
change.

Gee. I feel like a preacher... So I am going to stop here. I hope I
will return with positive news from Motorola. You'd hear it from here.