Just Chill
I went to get my niece a present for her birthday after work.
After some searching, I finally settled on getting her a snow globe, like the one I gave her sister on her birthday couple of months ago, at their mother's suggestion. The place I saw it was at Takashimaya Shopping Centre, Kalms Section. I motioned for a lady at the store to help me, she came with a smile.
"Aunty, do you have a new one for this?" I pointed to the one and only snow globe left on the shelf. The lady told whatever they have are on display on the shelf (This, by the way, is a very common reply one get from the retail assistants in Singapore's shopping experience.)
"Could you clean it up for me please?" "Sure, I can do that for you."
So far so good.
At Takashimaya, certain counters require that you bring their sales memo to the cashier to make your payment before getting the goods. Mine was such case, and very much so because I requested for gift wrapping. So with the handwritten memo from the lady, I walked to the cashier counter.
"I'm sorry Miss, where did you get this product from? We can't seemed to be able to match the code number written on the memo with our system. Would you mind verifying it with the salesperson? When you come back, you need not join the queue anymore." said the smiling male cashier. Who would say no to a smiling face?
So I brought the memo back to the counter and handed to someone who looks like the lady who served me just now. Turns out it was her colleague and when the aunty was asked if she had made a mistake in the code, she was pretty adament that she did not, and repeatedly denied that. Turns out she did, after the checking.
So with the updated code number, I went back to the cashier counter. The smiling young man was gone, and a young lady served me then. I didn't have to jump queue and was ready to pay when she told me "$7.80 please."
I vividly remembered that the snow globe cost $14.90 and the wrapping paper costs $2.90, why was there a drop in price? We did a check and realised that the no. "1" was missing from the price box on the sales memo. I jokingly told the young lady that I do not mind if they gave me a discount on the product. But me being me, I paid the full price of the gift eventually (Really, I do not know how to take advantage in a situation like that. I just don't.). The cashier marked a "1" in the price box on the memo, and told me to tell the Kalms ladies about it.
So I happily brought the sales memo back to claim my gift. She presented me the gift and apologised for the mistake made earlier. I told her that she made another mistake about the price. Again she insisted that she did not. She looked at the memo and said the no. "1" mark was made by her, with her tone of voice raised. I repeated, "Yes, you did! You didn't put the "1" in there! See, it's in a different ink!" She denied it profusely. I gave up.
When I left the department store, I thought to myself, "I should've kept silent about the missing number. I would have $10 extra in my bank now. So much for being a good customer and being honest, and this is what I get?!"
Of course I was very much pissed! Imagine being punished for being honest!
Anyway, the good Joyce overcome the bad Joyce in me. I would rather be honest than to be dishonest. It happens all the time, this thing about being good to others, yet not being appreciated. Maybe others cannot handle this kind of situation, but I will. I will be the one to take the different route; to take it in my stride.
Anyway, the aunty wasn't really bad in her service. She was just careless and doesn't admit that she made the mistake. But that is her problem, not mine. She has to watch it. I need not get angry over the problem of somebody else. Really. Being mad and becoming dishonest over a trivial thing like that is not what I want to live out to be. Just Chill, Joyce.
Chill.
After some searching, I finally settled on getting her a snow globe, like the one I gave her sister on her birthday couple of months ago, at their mother's suggestion. The place I saw it was at Takashimaya Shopping Centre, Kalms Section. I motioned for a lady at the store to help me, she came with a smile.
"Aunty, do you have a new one for this?" I pointed to the one and only snow globe left on the shelf. The lady told whatever they have are on display on the shelf (This, by the way, is a very common reply one get from the retail assistants in Singapore's shopping experience.)
"Could you clean it up for me please?" "Sure, I can do that for you."
So far so good.
At Takashimaya, certain counters require that you bring their sales memo to the cashier to make your payment before getting the goods. Mine was such case, and very much so because I requested for gift wrapping. So with the handwritten memo from the lady, I walked to the cashier counter.
"I'm sorry Miss, where did you get this product from? We can't seemed to be able to match the code number written on the memo with our system. Would you mind verifying it with the salesperson? When you come back, you need not join the queue anymore." said the smiling male cashier. Who would say no to a smiling face?
So I brought the memo back to the counter and handed to someone who looks like the lady who served me just now. Turns out it was her colleague and when the aunty was asked if she had made a mistake in the code, she was pretty adament that she did not, and repeatedly denied that. Turns out she did, after the checking.
So with the updated code number, I went back to the cashier counter. The smiling young man was gone, and a young lady served me then. I didn't have to jump queue and was ready to pay when she told me "$7.80 please."
I vividly remembered that the snow globe cost $14.90 and the wrapping paper costs $2.90, why was there a drop in price? We did a check and realised that the no. "1" was missing from the price box on the sales memo. I jokingly told the young lady that I do not mind if they gave me a discount on the product. But me being me, I paid the full price of the gift eventually (Really, I do not know how to take advantage in a situation like that. I just don't.). The cashier marked a "1" in the price box on the memo, and told me to tell the Kalms ladies about it.
So I happily brought the sales memo back to claim my gift. She presented me the gift and apologised for the mistake made earlier. I told her that she made another mistake about the price. Again she insisted that she did not. She looked at the memo and said the no. "1" mark was made by her, with her tone of voice raised. I repeated, "Yes, you did! You didn't put the "1" in there! See, it's in a different ink!" She denied it profusely. I gave up.
When I left the department store, I thought to myself, "I should've kept silent about the missing number. I would have $10 extra in my bank now. So much for being a good customer and being honest, and this is what I get?!"
Of course I was very much pissed! Imagine being punished for being honest!
Anyway, the good Joyce overcome the bad Joyce in me. I would rather be honest than to be dishonest. It happens all the time, this thing about being good to others, yet not being appreciated. Maybe others cannot handle this kind of situation, but I will. I will be the one to take the different route; to take it in my stride.
Anyway, the aunty wasn't really bad in her service. She was just careless and doesn't admit that she made the mistake. But that is her problem, not mine. She has to watch it. I need not get angry over the problem of somebody else. Really. Being mad and becoming dishonest over a trivial thing like that is not what I want to live out to be. Just Chill, Joyce.
Chill.
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